Refund policy

Return & Refund Policy

At Jannat Perfumes, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Damaged, Leaking or Wrong Product

If you receive a bottle that is damaged, leaking, or different from what you ordered, please contact us within 48 hours of delivery. We will replace the product or issue a full refund at no extra cost to you.

To help us process your claim quickly, please share:

Your order number
Clear photos of the product and packaging
An unboxing video (strongly recommended)

2. Opened or Used Perfumes

For hygiene and quality reasons, perfumes that have been opened, sprayed or used cannot be returned or exchanged, unless the item was damaged or incorrect on arrival.

3. Change of Mind

Unopened and unused products in their original condition may be returned within 3 days of delivery. In this case, the return delivery charges will be paid by the customer.

4. Refunds

Once your return is received and checked, we will notify you of the approval. Approved refunds are processed within 5–7 working days via bank transfer, JazzCash or Easypaisa. For Cash on Delivery orders, please share your account details for the refund.